job description
Join TTEC as a Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional telco support. This role offers a competitive salary of ₱24,000 – ₱28,000 per month, flexible work arrangements, and the opportunity to grow in a global company.
As a key member of our customer experience team, you will handle inquiries, resolve issues, and ensure customer satisfaction for a leading telecommunications provider. Your role will directly impact customer loyalty and business success, making this an ideal opportunity for those passionate about service excellence.
Why join us? Enjoy a collaborative work environment, comprehensive training, and career advancement opportunities in one of the world’s most beautiful locations—Bali. Whether you're based in Canggu, Ubud, or any other part of the island, this role offers the perfect blend of professional growth and work-life balance.
Responsibility
- Provide exceptional customer service via phone, email, and chat for telco-related inquiries.
- Resolve customer issues efficiently while maintaining a high level of professionalism.
- Document customer interactions accurately in the CRM system.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Meet and exceed performance metrics, including response time and resolution rate.
- Stay updated on product knowledge and company policies to provide accurate information.
- Escalate complex issues to the appropriate department when necessary.
- Contribute to a positive team culture and support colleagues in achieving goals.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Previous experience in customer service, call centers, or telco support is preferred.
- Excellent communication skills in English (verbal and written).
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using computers and CRM software.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Willingness to work in shifts, including weekends and holidays.
- Reliable internet connection and a quiet workspace for remote work.