job description
Are you passionate about delivering exceptional customer service and resolving issues with a smile? Join our dynamic team as a Customer Service Representative for a leading Telco account! In this role, you will be the first point of contact for customers facing challenges with online orders and transactions, ensuring their concerns are addressed promptly and professionally.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this is an exciting opportunity to work in a fast-paced environment while enjoying the beauty of Bali. You will play a crucial role in maintaining customer satisfaction and loyalty by providing top-notch support and solutions.
If you thrive in a customer-centric environment and have a knack for problem-solving, we want to hear from you! Apply now and take the next step in your career with a company that values your growth and development.
Responsibility
- Assist customers with online order issues, ensuring timely and accurate resolution.
- Handle inbound and outbound calls related to transaction errors and customer inquiries.
- Provide clear and concise information to customers regarding products, services, and policies.
- Document customer interactions and transactions accurately in the system.
- Escalate complex issues to the appropriate department while maintaining customer satisfaction.
- Follow up with customers to ensure their concerns have been fully resolved.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Collaborate with team members to improve customer service processes and procedures.
Qualifications
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer service role, preferably in a call center or telco environment.
- Excellent communication skills in English, both verbal and written.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using customer service software and tools.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Willingness to work on-site in one of the specified locations in Bali.
- Flexibility to work in shifts, including weekends and holidays, as required.