job description
Join Foundever, a global leader in customer experience innovation, as a Customer Care Associate in beautiful Bali! Weâre seeking enthusiastic fresh K-12 or college graduates (or those with equivalent qualifications) to deliver exceptional service to our clientsâ customers. No prior BPO experience is requiredâwe provide comprehensive training to help you succeed in this dynamic role.
As a Customer Care Associate, youâll be the voice of our brand, resolving inquiries, addressing concerns, and ensuring every customer interaction is positive and memorable. This is a fantastic opportunity to kickstart your career in customer service while working in one of the worldâs most vibrant and culturally rich destinationsâBali! Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, youâll enjoy a supportive work environment, career growth opportunities, and a chance to develop skills that will serve you for a lifetime.
At Foundever, we believe in empowering our team members to thrive. Youâll work alongside talented professionals, gain exposure to international clients, and contribute to meaningful projects that make a real difference. If youâre a natural problem-solver, a great communicator, and eager to learn, weâd love to hear from you!
Apply now and take the first step toward a rewarding career in customer care with Foundever in Bali!
Responsibility
- Respond to customer inquiries via phone, email, or chat with professionalism and empathy.
- Resolve customer concerns efficiently, ensuring a positive experience and high satisfaction rates.
- Document customer interactions accurately in our CRM system for future reference.
- Escalate complex issues to the appropriate teams while maintaining clear communication with customers.
- Follow company guidelines and scripts to ensure consistency in service delivery.
- Collaborate with team members to share best practices and improve overall performance.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Meet or exceed performance metrics, including response time, resolution rate, and customer feedback scores.
Qualifications
- Fresh K-12 or college graduates (or equivalent qualifications) are encouraged to apply.
- No prior BPO or customer service experience requiredâfull training provided.
- Excellent English communication skills (verbal and written).
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic computer skills, including familiarity with Microsoft Office and typing proficiency.
- Willingness to work in shifts, including evenings, weekends, or holidays as required.
- Positive attitude, team player mentality, and a passion for delivering outstanding service.