job description
Join Foundever as a Customer Support Associate and become part of a dynamic team dedicated to delivering exceptional customer experiences. In this role, you will be the voice of our brand, providing timely and professional support to customers while resolving their queries and concerns. This is a fantastic opportunity for individuals with a passion for customer service and a desire to grow in a fast-paced environment.
As a Customer Support Associate, you will work in a mid-shift schedule, ensuring that our customers receive the assistance they need when they need it. Your role will involve handling escalations, providing solutions, and maintaining a high level of customer satisfaction. If you have at least 6 months of experience in customer service (CCE/CFE) and are looking for a rewarding career, this is the perfect role for you!
Foundever is a global leader in customer experience solutions, and we are committed to fostering a supportive and inclusive work environment. We offer competitive compensation, comprehensive training, and opportunities for career advancement.
Responsibility
- Respond to customer inquiries and concerns via phone, email, and chat in a professional and timely manner.
- Handle customer escalations and provide effective solutions to ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions in the company's database.
- Collaborate with other departments to resolve complex customer issues and improve overall service quality.
- Follow up with customers to ensure their issues have been resolved and they are satisfied with the service provided.
- Adhere to company policies and procedures to maintain high standards of customer service.
- Participate in training sessions and workshops to enhance skills and knowledge.
- Provide feedback to management on recurring customer issues and suggest improvements.
Qualifications
- Minimum of 6 months of experience in customer service (CCE/CFE) or a related field.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving skills and the ability to handle customer complaints effectively.
- Proficiency in using customer service software and tools.
- Ability to work in a mid-shift schedule and adapt to changing work environments.
- High school diploma or equivalent; additional qualifications in customer service are a plus.
- Strong interpersonal skills and the ability to work well in a team.
- Willingness to learn and grow within the company.