job description
Join Foundever as a Customer Service Representative and be part of a dynamic team dedicated to delivering exceptional service to our Telco clients. This is a fantastic opportunity to build a rewarding career in customer service while earning a competitive salary of up to PHP 21,000 per month. Based in beautiful Bali, you'll enjoy a vibrant work environment with opportunities for growth and development.
At Foundever, we value our employees and provide comprehensive training, a supportive work culture, and the tools you need to succeed. Whether you're an experienced professional or just starting your career, we welcome you to apply and grow with us.
Don't miss out on this chance to work with a global leader in customer experience solutions. Apply today and take the first step toward a fulfilling career in customer service!
Responsibility
- Handle inbound and outbound customer calls with professionalism and empathy.
- Provide accurate information and resolve customer inquiries related to Telco services.
- Document customer interactions and follow up on unresolved issues.
- Meet and exceed performance metrics, including call quality and customer satisfaction scores.
- Collaborate with team members to improve service delivery and customer experience.
- Stay updated on product knowledge and company policies to provide accurate support.
- Escalate complex issues to the appropriate department for resolution.
- Maintain a positive and helpful attitude in all customer interactions.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Excellent communication skills in English, both verbal and written.
- Previous experience in customer service or a call center environment is preferred.
- Strong problem-solving skills and ability to handle customer complaints effectively.
- Comfortable working in a fast-paced, target-driven environment.
- Basic computer skills and familiarity with CRM systems.
- Willingness to work in shifting schedules, including weekends and holidays.
- Positive attitude, team player, and strong work ethic.