job description
Join Sunjin, a dynamic and customer-focused company, as a Customer Service Representative and become the voice of our brand in Bali! In this remote role, youâll play a pivotal part in delivering exceptional service, resolving customer inquiries, and fostering long-term relationships with our clients. If youâre passionate about problem-solving, thrive in a collaborative environment, and want to make a real impact, this is the perfect opportunity for you.
As a key member of our team, youâll work closely with our sales and support departments to ensure every customer interaction is positive, efficient, and solution-driven. Whether youâre addressing concerns, providing product information, or troubleshooting issues, your ability to communicate clearly and empathetically will set you apart. This role offers the flexibility of remote work while providing the structure and support of a growing international company.
At Sunjin, we value professionalism, adaptability, and a customer-first mindset. Youâll enjoy a supportive work culture, opportunities for growth, and the chance to develop your skills in a fast-paced, rewarding environment. If youâre ready to take your customer service career to the next level in a remote setting, weâd love to hear from you!
Responsibility
- Serve as the primary point of contact for customer inquiries, providing timely and accurate responses via phone, email, or chat.
- Collaborate with sales and support teams to resolve customer concerns efficiently and professionally.
- Maintain a deep understanding of company products/services to offer informed solutions and recommendations.
- Document customer interactions, feedback, and resolutions in our CRM system for future reference.
- Proactively identify trends in customer issues and suggest improvements to enhance service quality.
- Handle escalated customer complaints with empathy and diplomacy, ensuring satisfactory resolutions.
- Meet or exceed performance metrics, including response time, customer satisfaction scores, and issue resolution rates.
- Participate in team meetings, training sessions, and continuous learning opportunities to stay updated on best practices.
Qualifications
- Minimum of 1-2 years of experience in customer service, call center, or a related field.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software, helpdesk tools, and Microsoft Office/Google Workspace.
- Ability to work independently in a remote setting while maintaining productivity and accountability.
- High level of empathy, patience, and professionalism when handling customer interactions.
- Reliable internet connection and a quiet workspace to ensure seamless communication.
- Prior experience in a fast-paced or international environment is advantageous.