job description
Are you passionate about delivering exceptional customer service and building meaningful connections? EXL Services is hiring a Customer Service Representative for our Pioneer Collections Account, offering a competitive salary of up to 38,000 PHP per month. Join our dynamic team and become an ambassador of outstanding support, ensuring every customer interaction leaves a lasting positive impression.
In this role, you will handle inbound and outbound calls, resolve customer inquiries, and provide solutions with professionalism and empathy. Whether you're assisting with account inquiries, payment arrangements, or general support, your contributions will directly impact customer satisfaction and business success.
Based in beautiful Bali, this position offers a unique opportunity to work in a vibrant, multicultural environment while enjoying the island's renowned work-life balance. If you thrive in fast-paced settings and take pride in exceeding customer expectations, we want you on our team!
Responsibility
- Handle inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and requests efficiently.
- Assist customers with account inquiries, payment arrangements, and general support.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to ensure seamless service delivery.
- Adhere to company policies, procedures, and compliance standards.
- Provide exceptional service to meet and exceed customer satisfaction goals.
- Identify and escalate priority issues to the appropriate departments.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Minimum of 1 year of experience in customer service, call center, or collections.
- Excellent communication skills in English (verbal and written).
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using CRM software and Microsoft Office tools.
- Ability to work in a fast-paced, target-driven environment.
- Flexibility to work in rotating shifts, including weekends and holidays.
- Positive attitude, patience, and a customer-centric mindset.