job description
Join our dynamic team as a Customer Service Representative and kickstart your career in the thriving BPO industry! This role is perfect for individuals eager to work in travel, healthcare, and local accounts—no prior experience required. We provide comprehensive training to equip you with the skills needed to excel in a fast-paced, customer-focused environment.
As part of our team, you'll enjoy a competitive salary, flexible part-time hours, and the opportunity to grow within a supportive work culture. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this role offers the flexibility to work remotely or from our modern office facilities.
If you're a motivated individual with strong communication skills and a passion for helping others, we want to hear from you! Apply today and take the first step toward a rewarding career in customer service.
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Provide exceptional service to clients in the travel and healthcare sectors.
- Resolve customer issues efficiently while maintaining a professional demeanor.
- Document customer interactions accurately in our CRM system.
- Collaborate with team members to ensure seamless service delivery.
- Adhere to company policies and industry regulations.
- Participate in training sessions to enhance product knowledge and service skills.
- Meet or exceed performance metrics, including response time and customer satisfaction scores.
Qualifications
- High school diploma or equivalent; no prior experience required.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer literacy and familiarity with CRM tools (training provided).
- Ability to work part-time hours with flexibility for shifts.
- Reliable internet connection for remote work (if applicable).
- Willingness to learn and adapt in a fast-paced environment.
- Residents of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) preferred.