job description
Are you a passionate and customer-focused professional looking to join a dynamic team in the airline industry? We are seeking a dedicated Customer Service Representative to handle inquiries and provide exceptional support to our members. This role offers a unique opportunity to work in a fast-paced environment, ensuring customer satisfaction while contributing to the success of our airline program.
Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this position is perfect for individuals who thrive in a rotating shift schedule and are committed to delivering top-notch service. If you have excellent communication skills and a knack for problem-solving, we want to hear from you!
Responsibility
- Handle incoming phone calls and emails from current and prospective members regarding airline program inquiries.
- Provide accurate and timely information about airline services, membership benefits, and promotional offers.
- Resolve customer complaints and issues with professionalism and empathy.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
- Stay updated on airline policies, procedures, and industry trends to provide informed assistance.
- Assist in processing membership applications, renewals, and updates.
- Adhere to company guidelines and service standards to uphold quality and consistency.
Qualifications
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- Proven experience in a customer service role, preferably in the airline or hospitality industry.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using customer service software and CRM tools.
- Ability to work in rotating shifts, including weekends and holidays.
- Detail-oriented with strong organizational and multitasking skills.
- Positive attitude and a willingness to go above and beyond for customers.