job description
Join Impact BPO as a Customer Service Manager and lead a dynamic team in delivering exceptional customer experiences across Bali’s vibrant business landscape. This role offers a unique opportunity to shape customer service strategies, mentor high-performing teams, and drive operational excellence in a fast-paced environment. With a competitive salary of $3,900 – $4,500 per year, this position is ideal for a motivated professional seeking career growth in the call center and customer service industry.
As a Customer Service Manager, you will oversee daily operations, ensure service quality, and implement best practices to enhance customer satisfaction. Your leadership will be pivotal in fostering a positive work culture and achieving business objectives. If you are passionate about customer service and thrive in a collaborative setting, this role is your gateway to a rewarding career in Bali’s thriving business hubs.
Responsibility
- Lead and mentor a team of customer service representatives to deliver outstanding service.
- Develop and implement customer service policies, procedures, and best practices.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Ensure compliance with company standards and industry regulations.
- Conduct regular performance reviews and provide coaching to team members.
- Manage escalated customer complaints and ensure timely resolution.
- Drive initiatives to enhance customer satisfaction and loyalty.
Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Proven experience in a customer service management role, preferably in a call center environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in CRM software and customer service tools.
- Ability to analyze data and make data-driven decisions.
- Problem-solving mindset with a focus on customer satisfaction.
- Fluency in English; additional languages are a plus.