job description
Join Foundever, a global leader in customer experience solutions, as we expand our dynamic team in Bali! We're urgently hiring passionate Customer Service Representatives for our prestigious Telco Account, offering competitive salaries up to ₱21,000 monthly plus attractive new hire incentives.
In this role, you'll be the voice of our brand, delivering exceptional service to customers while enjoying the flexibility of working from Bali's vibrant locations. Whether you're in Canggu, Ubud, or Denpasar, this is your chance to build a rewarding career with a company that values your growth and well-being.
Why Join Us?
- Competitive salary with performance-based bonuses
- Comprehensive training and career development programs
- Flexible work arrangements with Bali-based remote options
- Supportive team culture with global exposure
- Opportunities for rapid career advancement
If you're a motivated professional with excellent communication skills and a passion for customer service, we want to hear from you! Apply now and take the first step toward a fulfilling career with Foundever.
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Provide accurate information about telco products, services, and promotions
- Resolve customer complaints and issues with empathy and efficiency
- Meet and exceed performance metrics for quality, productivity, and customer satisfaction
- Maintain up-to-date knowledge of company policies and telco industry trends
- Document customer interactions and transactions accurately in CRM systems
- Collaborate with team members to improve service delivery and processes
- Upsell and cross-sell products/services when appropriate
Qualifications
- High school diploma or equivalent (college degree is a plus)
- Minimum 1 year of experience in customer service or call center operations
- Excellent verbal and written communication skills in English
- Strong problem-solving and multitasking abilities
- Proficiency in basic computer applications and CRM software
- Ability to work in shifting schedules, including weekends and holidays
- Customer-focused mindset with a positive attitude
- Reliable internet connection and quiet workspace for remote setup