job description
Join Foundever as a Customer Service Representative (CSR) for our prestigious Telco Account and unlock a rewarding career with competitive earnings of up to PHP 21,000 monthly, plus an exciting new hire incentive!
As a CSR, you will be the voice of our brand, delivering exceptional service to customers while resolving inquiries, troubleshooting issues, and ensuring a seamless experience. This role offers a dynamic work environment, professional growth opportunities, and the chance to be part of a global leader in customer experience solutions.
If you are passionate about helping others, thrive in fast-paced settings, and want to build a fulfilling career in customer service, this is your opportunity to shine. Apply now and take the first step toward a brighter future with Foundever!
Responsibility
- Handle inbound and outbound customer calls with professionalism and empathy.
- Provide accurate information and solutions for telco-related inquiries, billing concerns, and service requests.
- Troubleshoot technical issues and guide customers through step-by-step resolutions.
- Document all customer interactions and transactions in the CRM system.
- Meet and exceed performance metrics, including call quality, resolution time, and customer satisfaction scores.
- Collaborate with team members and supervisors to improve service delivery and process efficiency.
- Stay updated on product knowledge, promotions, and company policies to provide informed assistance.
- Uphold company values and maintain a positive, customer-centric approach in all interactions.
Qualifications
- High school diploma or equivalent; college level or vocational training is a plus.
- Minimum of 6 months of experience in customer service, call center, or related roles.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Proficiency in basic computer applications and CRM software.
- Ability to work in shifting schedules, including weekends and holidays.
- Willingness to undergo training and adapt to evolving customer service standards.
- Residents of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) are highly encouraged to apply.