job description
Are you looking for a career boost in a world-class environment? ManpowerGroup is currently seeking a dedicated and professional Customer Service Representative to join our dynamic team in Bonifacio Global City. This is a fantastic opportunity for individuals who thrive in a fast-paced environment and are ready to contribute to exceptional customer experiences.
We are looking for proactive candidates who are ready to hit the ground running. If you have a passion for problem-solving and excellent communication skills, we want to hear from you. This role offers a hybrid work setup, allowing for a healthy work-life balance, and includes comprehensive HMO coverage starting on your very first day. We prioritize candidates who can start immediately!
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism.
- Provide accurate information and resolve customer issues efficiently to ensure high satisfaction rates.
- Maintain detailed and accurate records of customer interactions in the company CRM.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Adhere to quality assurance standards and key performance indicators (KPIs).
- Participate in ongoing training sessions to stay updated on product knowledge and service protocols.
- Contribute to a positive team culture by sharing best practices and supporting peers.
Qualifications
- At least 1-2 years of experience in a customer service or call center environment.
- Excellent verbal and written communication skills in English.
- Strong computer literacy and proficiency in using CRM software and MS Office.
- Ability to adapt to a mid-shift schedule.
- Highly organized, reliable, and capable of working independently in a hybrid setup.
- Willingness to work on-site in BGC as required by the business.
- Ability to start work immediately.