job description
Join Magna Prime Chemical Technologies, Inc., a leading innovator in chemical solutions, as a Customer Service Representative (Local Account) in the vibrant and culturally rich island of Bali, Indonesia. In this role, you will be the voice of our company, ensuring our customers and prospects receive exceptional service through quick, accurate, and comprehensive responses to their inquiries about our products and services.
As a key member of our customer service team, you will play a crucial role in building and maintaining strong relationships with our clients. Your ability to communicate effectively, solve problems efficiently, and provide a positive customer experience will directly impact our company’s reputation and success. This is an excellent opportunity for individuals who are passionate about customer service and eager to grow their careers in a dynamic and supportive environment.
At Magna Prime, we value our employees and offer a collaborative work culture, competitive compensation, and opportunities for professional development. If you are a proactive, detail-oriented professional with a knack for customer engagement, we invite you to apply and become part of our growing team in Bali.
Responsibility
- Respond to customer inquiries via phone, email, and chat with professionalism, accuracy, and efficiency.
- Provide detailed information about Magna Prime’s products and services, ensuring customers receive the best possible solutions.
- Resolve customer complaints and issues promptly, escalating complex cases to the appropriate teams when necessary.
- Maintain up-to-date knowledge of company policies, products, and promotions to deliver accurate information.
- Document customer interactions, transactions, and feedback in the company’s CRM system for future reference.
- Collaborate with sales, marketing, and technical teams to ensure seamless customer experiences.
- Identify opportunities for upselling and cross-selling products based on customer needs and preferences.
- Participate in team meetings and training sessions to continuously improve service quality and performance.
Qualifications
- Minimum of 1-2 years of experience in customer service, call center, or a related field.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software, Microsoft Office, and other customer service tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- High school diploma or equivalent; a bachelor’s degree in business, communications, or a related field is preferred.
- Experience in the chemical, manufacturing, or B2B industry is an advantage but not required.
- Ability to work in a team-oriented environment with a positive and professional attitude.