job description
Join JobStudio as a Customer Service Specialist (Healthcare) and become the trusted voice for patients in a dynamic and rewarding healthcare environment. Based in beautiful Bali, this role offers the opportunity to make a real difference by providing exceptional support to patients, handling inquiries, and ensuring seamless service delivery in both clinic and call centre settings.
As part of our team, you will work in a fast-paced yet supportive environment, where your communication skills and empathy will shine. Whether assisting patients with appointments, answering medical queries, or resolving concerns, your role is pivotal in enhancing patient satisfaction and operational efficiency.
If you are passionate about healthcare, thrive in customer-facing roles, and want to grow your career in a vibrant location, this is the perfect opportunity for you. Apply now and take the first step toward a fulfilling career in healthcare customer service!
Responsibility
- Provide professional and empathetic customer service to patients via phone, email, and in-person interactions.
- Handle inquiries related to medical appointments, billing, insurance, and general healthcare services.
- Assist patients with scheduling, rescheduling, or canceling appointments while ensuring accuracy and efficiency.
- Resolve patient concerns and escalate issues to the appropriate department when necessary.
- Maintain accurate and up-to-date patient records in compliance with healthcare regulations.
- Collaborate with healthcare providers and administrative staff to ensure seamless patient experiences.
- Follow up with patients to gather feedback and improve service quality.
- Stay informed about healthcare policies, procedures, and updates to provide accurate information.
Qualifications
- Minimum of 1-2 years of experience in customer service, preferably in healthcare or a call centre environment.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong interpersonal skills with a patient-centric and empathetic approach.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Proficiency in using customer service software, CRM systems, and Microsoft Office tools.
- Knowledge of healthcare terminology and basic medical procedures is advantageous.
- High school diploma or equivalent; additional certification in healthcare administration is a plus.
- Willingness to work in shifts, including weekends and public holidays, as required.