job description
Join PERSOL as a Contact Centre Agent in beautiful Bali and kickstart your career in customer service with paid training and one of the highest allowances in the industry. This role offers a 5-day workweek (4 weekdays + 1 weekend), ensuring a balanced work-life schedule while providing an attractive basic salary plus shift allowance.
As a Contact Centre Agent, you will be the first point of contact for customers, delivering exceptional service and support. With structured training provided, you’ll gain the skills and confidence to excel in a dynamic and rewarding environment. Whether you’re an experienced professional or just starting your career, this opportunity is perfect for those who thrive in fast-paced, customer-focused roles.
Bali’s vibrant culture and stunning landscapes make it an ideal location to grow both personally and professionally. Don’t miss this chance to work with a global leader in workforce solutions while enjoying the unique lifestyle Bali has to offer.
Responsibility
- Handle inbound and outbound customer calls with professionalism and efficiency.
- Provide accurate information and resolve customer inquiries in a timely manner.
- Maintain a high level of customer satisfaction through excellent communication skills.
- Document customer interactions and updates in the company’s CRM system.
- Collaborate with team members to ensure seamless service delivery.
- Adhere to company policies and procedures while meeting performance targets.
- Participate in ongoing training and development programs to enhance skills.
- Escalate complex issues to the appropriate department when necessary.
Qualifications
- High school diploma or equivalent; additional qualifications in customer service are a plus.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Basic computer skills and familiarity with CRM systems.
- Previous experience in a call center or customer service role is advantageous.
- Willingness to work in shifts, including weekends.
- Positive attitude and a team player mentality.