job description
Join Trust Recruit as a Service Coordinator in beautiful Bali, where you'll play a pivotal role in ensuring seamless customer support and coordinating machine installations. This is a fantastic opportunity for a detail-oriented professional to thrive in a dynamic environment while enjoying the vibrant culture and lifestyle of Bali.
As a Service Coordinator, you will be the bridge between our clients and technical teams, ensuring smooth communication, timely installations, and exceptional customer service. With a competitive salary range of $2,800 – $3,200 per month and a structured work schedule from 8:30 AM to 5:30 PM, this role offers stability and growth in a supportive work environment.
If you are passionate about customer service, have strong organizational skills, and enjoy problem-solving, we want to hear from you! Apply now and take the next step in your career with Trust Recruit in Bali.
Responsibility
- Coordinate and schedule machine installations with clients and technical teams.
- Provide exceptional customer support via phone, email, and in-person interactions.
- Liaise between customers and internal departments to ensure timely resolution of issues.
- Maintain accurate records of service requests, installations, and customer interactions.
- Monitor project timelines and ensure adherence to deadlines.
- Assist in troubleshooting and resolving customer inquiries related to machine operations.
- Prepare and distribute reports on service activities and customer feedback.
- Collaborate with the sales team to ensure customer satisfaction and retention.
Qualifications
- Minimum of 2 years of experience in customer service or coordination roles.
- Strong communication and interpersonal skills.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-solving skills with a customer-centric approach.
- Familiarity with technical or mechanical installations is a plus.
- High school diploma or equivalent; additional certifications are advantageous.
- Fluency in English; knowledge of Indonesian is beneficial.