job description
Join Imecon Teknindo as a Customer Service Representative in our dynamic gadget retail team! Based in beautiful Bali, you'll be the face of our brand, providing exceptional service to tech-savvy customers. This role offers a competitive salary, a vibrant work environment, and the chance to grow in the fast-paced consumer electronics industry.
As a Frontliner, you'll engage with customers daily, offering expert advice on the latest gadgets, troubleshooting issues, and ensuring a seamless shopping experience. Whether you're assisting with product selections or handling inquiries, your role is pivotal in driving customer satisfaction and loyalty.
If you're passionate about technology, thrive in customer-facing roles, and want to work in Bali's bustling retail scene, this is the perfect opportunity for you!
Responsibility
- Provide exceptional customer service to walk-in clients and inquiries.
- Demonstrate and explain product features, benefits, and specifications.
- Handle customer complaints and resolve issues efficiently.
- Process sales transactions, returns, and exchanges accurately.
- Maintain up-to-date knowledge of product inventory and promotions.
- Assist in store merchandising and ensuring a clean, organized retail space.
- Collaborate with the team to meet sales targets and customer satisfaction goals.
Qualifications
- Minimum high school diploma or equivalent; bachelor’s degree is a plus.
- Proven experience in retail, customer service, or sales roles.
- Strong communication and interpersonal skills.
- Passion for technology and gadgets with basic troubleshooting knowledge.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Friendly, approachable, and customer-oriented attitude.
- Fluency in English and Bahasa Indonesia is preferred.