job description
Join Cognizant, a global leader in technology and business solutions, as a Customer Service Representative (CSR) for our Tech Account. Based in the vibrant and scenic locations of Bali, this role offers a unique opportunity to work in a dynamic environment while enjoying the island's renowned work-life balance.
As a CSR, you will be the frontline ambassador for our tech clients, delivering exceptional service and innovative solutions. Whether you're assisting customers with technical inquiries, troubleshooting issues, or providing product support, your role will be pivotal in maintaining client satisfaction and driving business success.
Cognizant is committed to fostering a culture of excellence, diversity, and continuous learning. With our specialized practice areas, we empower our employees to grow their careers while making a tangible impact in the tech industry.
If you are passionate about technology, customer service, and thriving in a collaborative environment, we invite you to apply and become part of our global team in Bali.
Responsibility
- Provide exceptional customer service to tech clients via phone, email, and chat.
- Troubleshoot technical issues and provide timely resolutions.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Stay updated on product knowledge and industry trends to deliver informed support.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Contribute to process improvements and customer service best practices.
- Handle customer inquiries with professionalism and empathy.
Qualifications
- High school diploma or equivalent; bachelor's degree is a plus.
- Proven experience in customer service, preferably in a tech or call center environment.
- Strong communication skills in English, both written and verbal.
- Proficiency in using CRM software and technical support tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-solving skills and a customer-centric mindset.
- Familiarity with basic technical concepts and troubleshooting techniques.
- Willingness to work in shifts and adapt to changing business needs.