job description
Join E-Cruit Team Pte Ltd as a Customer Service Assistant in the vibrant heart of Denpasar, Bali! This 6-month contract role offers a dynamic work environment with the potential for permanent conversion, making it an excellent opportunity for professionals seeking growth in the call center and customer service industry.
Enjoy a 5-day workweek in a conveniently located office near public transportation, ensuring a seamless commute. As part of our team, you’ll play a pivotal role in delivering exceptional service to our clients, resolving inquiries, and maintaining high satisfaction levels. This position is ideal for detail-oriented individuals with strong communication skills and a passion for problem-solving.
Bali’s thriving business hub provides a unique blend of professional opportunities and a high quality of life. Whether you're based in Canggu, Ubud, Jimbaran, Nusa Dua, Kuta, or Badung, this role offers a chance to advance your career while enjoying the island’s renowned work-life balance.
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer complaints and issues promptly, ensuring a positive experience and long-term satisfaction.
- Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
- Collaborate with cross-functional teams to address customer needs and escalate complex issues as required.
- Provide product and service information to customers, guiding them through processes and troubleshooting steps.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Stay updated on company policies, promotions, and industry trends to deliver informed and relevant support.
- Contribute to process improvements by identifying recurring issues and suggesting solutions.
Qualifications
- Minimum 1-2 years of experience in customer service, call center, or a related field.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong problem-solving abilities with a customer-centric approach.
- Proficiency in using CRM software, Microsoft Office, and other customer service tools.
- Ability to work independently and as part of a team in a fast-paced environment.
- High attention to detail and organizational skills to manage multiple tasks efficiently.
- Flexibility to adapt to changing priorities and work schedules as needed.
- Diploma or equivalent qualification; a degree in Business, Communications, or a related field is advantageous.