job description
Are you a motivated professional looking to earn a 5-figure income while helping customers secure their financial future? AIA, a leading insurance and financial services provider, is seeking dynamic Call Center Representatives to join our team in Bali. This role offers attractive commissions, comprehensive training, and excellent benefits, including medical coverage and fringe perks.
As a Call Center Representative, you will engage with customers, provide exceptional service, and drive sales through effective communication. With access to bank customer data and ongoing training, you’ll have the tools to succeed and grow in a rewarding career.
If you thrive in a fast-paced environment and are passionate about customer service and sales, this is your opportunity to shine. Apply today and take the first step toward a lucrative and fulfilling career with AIA!
Responsibility
- Handle inbound and outbound calls to assist customers with inquiries, policy details, and financial solutions.
- Achieve and exceed sales targets through effective communication and relationship-building.
- Provide accurate and timely information about AIA’s products and services.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to ensure seamless customer service and sales processes.
- Participate in training programs to enhance product knowledge and sales techniques.
- Resolve customer complaints and escalate issues as needed.
- Adhere to company policies, compliance standards, and ethical guidelines.
Qualifications
- Minimum SPM/Diploma or equivalent qualification.
- Excellent communication skills in English and Bahasa Malaysia/Indonesia.
- Proven experience in customer service, sales, or call center roles is a plus.
- Strong interpersonal skills with a customer-centric approach.
- Ability to work in a target-driven environment.
- Basic computer literacy and familiarity with CRM systems.
- Self-motivated, resilient, and eager to learn.
- Willingness to work flexible hours, including weekends if required.