job description
Join TTEC as a Customer Service Representative (CSR) and become part of a dynamic team dedicated to delivering exceptional customer experiences. In this role, you will play a pivotal part in ensuring customer satisfaction while contributing to the overall success of the team. Based in beautiful Bali, this onsite opportunity offers a competitive salary of up to ₱36,700 per month, along with a collaborative work environment and opportunities for career growth.
At TTEC, we value professionalism, empathy, and a passion for helping others. If you are a motivated individual with excellent communication skills and a desire to make a difference, we invite you to apply and take the next step in your career with us.
Responsibility
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Handle inbound and outbound calls, emails, and chats with professionalism and efficiency.
- Collaborate with team members and supervisors to achieve team goals and performance metrics.
- Maintain accurate records of customer interactions and transactions in the company’s database.
- Follow company policies and procedures to ensure compliance and consistency in service delivery.
- Identify and escalate complex customer issues to the appropriate department for resolution.
- Participate in training and development programs to enhance skills and knowledge.
- Contribute to a positive and supportive team environment by sharing best practices and feedback.
Qualifications
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer service role, preferably in a call center or similar environment.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using computers and customer service software.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Flexibility to work in shifts, including weekends and holidays, as required.
- Positive attitude, team player, and willingness to learn and grow within the company.