job description
Join TTEC as a Customer Service Representative and kickstart your career in a dynamic, supportive environmentâno prior BPO experience required! This is your opportunity to deliver exceptional customer experiences while growing your skills in a globally recognized company.
As part of our team, youâll play a key role in resolving customer inquiries, providing solutions, and ensuring satisfaction. With competitive compensation, comprehensive training, and a collaborative work culture, TTEC empowers you to succeed from day one.
If youâre passionate about helping others and eager to develop in a fast-paced industry, apply today and take the first step toward a rewarding career in customer service!
Responsibility
- Handle inbound and outbound customer interactions via phone, email, or chat with professionalism and empathy.
- Resolve customer inquiries, complaints, and requests efficiently while adhering to company policies.
- Document customer interactions accurately in the CRM system for future reference.
- Collaborate with team members and supervisors to improve service quality and customer satisfaction.
- Meet or exceed performance metrics, including response time, resolution rate, and customer feedback scores.
- Stay updated on product knowledge and company procedures to provide accurate information.
- Escalate complex issues to the appropriate department while ensuring a seamless customer experience.
- Participate in training sessions and team meetings to enhance skills and contribute to process improvements.
Qualifications
- High school diploma or equivalent; no prior BPO experience required.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-first mindset.
- Comfortable working in a fast-paced, team-oriented environment.
- Basic computer literacy and familiarity with CRM tools (training provided).
- Willingness to work in shifting schedules, including weekends and holidays.
- Positive attitude, adaptability, and a desire to learn and grow.
- Reliable internet connection and a quiet workspace for remote or hybrid roles.