job description
Join BruntWork as an Order Processing & Customer Service Associate and become a vital part of a dynamic team dedicated to delivering exceptional service. In this role, you will manage order processing, ensure customer satisfaction, and contribute to seamless operations. If you are detail-oriented, customer-focused, and thrive in a fast-paced environment, this opportunity is perfect for you.
Based in beautiful Bali, you'll enjoy a vibrant work culture while supporting global clients. Your role will involve coordinating orders, resolving inquiries, and maintaining strong relationships with customers and internal teams. This position offers competitive compensation, professional growth, and the chance to work in one of the world's most inspiring locations.
Responsibility
- Process customer orders accurately and efficiently using internal systems.
- Respond to customer inquiries via email, phone, and chat with professionalism and empathy.
- Coordinate with logistics and warehouse teams to ensure timely order fulfillment.
- Maintain up-to-date records of orders, returns, and customer interactions.
- Resolve customer complaints and escalate issues as needed to ensure satisfaction.
- Assist in inventory management and report discrepancies to the relevant teams.
- Collaborate with sales and marketing teams to improve customer experience and retention.
- Follow company policies and procedures to maintain high service standards.
Qualifications
- Proven experience in customer service, order processing, or a related field.
- Excellent communication skills in English, both written and verbal.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Proficiency in using CRM software, order management systems, and Microsoft Office.
- Problem-solving mindset with a focus on delivering solutions.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; additional qualifications in business or logistics are a plus.
- Previous experience in a remote or hybrid work setting is advantageous.