job description
Join Sequential Technologies International as a Korean Bilingual Healthcare Associate and play a pivotal role in bridging communication between US healthcare providers and Korean-speaking patients. This is a unique opportunity to leverage your language skills while contributing to a meaningful cause in the healthcare industry.
In this role, you will provide exceptional customer support, assisting with healthcare claims, benefits inquiries, and patient coordination. Your fluency in Korean and proficiency in English will ensure seamless communication, enhancing patient satisfaction and operational efficiency.
Based in the vibrant regions of Bali, this position offers a dynamic work environment with opportunities for professional growth. Whether you're based in Canggu, Ubud, or any of the other beautiful locations, you'll be part of a team dedicated to delivering high-quality healthcare support services.
If you are passionate about healthcare, possess strong communication skills, and thrive in a customer-focused role, we invite you to apply and become a valued member of our team.
Responsibility
- Provide customer support for US healthcare claims and benefits inquiries.
- Assist Korean-speaking patients with understanding their healthcare benefits and coverage.
- Coordinate between patients, healthcare providers, and insurance companies to resolve issues.
- Maintain accurate records of patient interactions and transactions.
- Ensure compliance with healthcare regulations and company policies.
- Handle sensitive patient information with confidentiality and professionalism.
- Collaborate with team members to improve service delivery and patient satisfaction.
- Stay updated on healthcare policies and procedures to provide accurate information.
Qualifications
- Fluency in Korean and conversational English is required.
- Previous experience in customer service, healthcare, or a related field is preferred.
- Strong communication and interpersonal skills.
- Ability to handle sensitive information with discretion.
- Basic knowledge of US healthcare systems and terminology is a plus.
- Proficiency in using customer service software and tools.
- High school diploma or equivalent; additional education in healthcare is advantageous.
- Ability to work independently and as part of a team in a fast-paced environment.