job description
Join Metropolitan Bank and Trust Company (Metrobank) and be part of a legacy of excellence in the banking industry. As a Customer Service Representative (Voice) in our Consumer Business Sector, you will play a pivotal role in delivering exceptional service to our valued clients, ensuring they feel #InGoodHands with every interaction.
Based in the vibrant and dynamic regions of Bali, this role offers a unique opportunity to combine professional growth with a lifestyle in one of the world’s most sought-after destinations. Whether you're in Canggu, Ubud, Denpasar, or any of Bali’s other stunning locales, you’ll be at the heart of a team dedicated to customer satisfaction and operational excellence.
Metrobank is committed to fostering a supportive and inclusive work environment where your skills and dedication are recognized and rewarded. If you are passionate about customer service and thrive in a fast-paced, collaborative setting, we invite you to apply and take the next step in your career with us.
Responsibility
- Handle inbound and outbound customer calls with professionalism, empathy, and efficiency.
- Provide accurate and timely information to customers regarding banking products, services, and promotions.
- Resolve customer inquiries, complaints, and concerns in a courteous and effective manner.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
- Adhere to company policies, procedures, and compliance standards in all customer interactions.
- Identify opportunities to upsell or cross-sell banking products based on customer needs.
- Participate in training programs and continuous improvement initiatives to enhance service quality.
Qualifications
- Minimum of 1-2 years of experience in a customer service or call center environment, preferably in the banking or financial sector.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong problem-solving abilities and a customer-centric approach to service.
- Proficiency in using CRM systems, call center software, and Microsoft Office applications.
- Ability to work in a fast-paced environment, manage multiple tasks, and meet performance targets.
- High school diploma or equivalent; a bachelor’s degree in a related field is advantageous.
- Willingness to work flexible hours, including weekends and holidays, as required.
- Demonstrated ability to work collaboratively in a team and adapt to changing priorities.