job description
Join TTEC, a global leader in customer experience solutions, and become part of a dynamic team dedicated to delivering exceptional service. As a Customer Experience Specialist, youâll play a pivotal role in shaping positive interactions between our clients and their customers. This fully remote position is perfect for professionals based in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung) who thrive in a fast-paced, collaborative environment.
At TTEC, we believe in empowering our employees to grow both personally and professionally. Youâll receive comprehensive training, ongoing support, and opportunities to advance your career in customer service, sales, or leadership. Whether youâre handling inquiries, resolving issues, or building customer loyalty, your contributions will directly impact our clientsâ successâand yours.
This role offers a competitive salary of IDR 5,500,000 â IDR 6,500,000 per month, flexible scheduling, and a chance to work with a diverse, international team. If youâre passionate about customer satisfaction and eager to develop your skills in a global company, weâd love to hear from you!
Note: This is a remote position, but candidates must be based in Bali, Indonesia, with reliable internet and a quiet workspace.
Responsibility
- Handle inbound and outbound customer interactions via phone, email, or chat with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently while maintaining a positive attitude.
- Provide accurate information about products, services, and promotions to enhance customer satisfaction.
- Collaborate with team members and supervisors to meet performance targets and KPIs.
- Document customer interactions and follow up on unresolved issues to ensure closure.
- Adhere to company policies, procedures, and compliance standards in all communications.
- Participate in training sessions and team meetings to stay updated on best practices and company initiatives.
- Contribute to process improvements by sharing feedback and suggestions for enhancing customer experience.
Qualifications
- Minimum of 1 year of experience in customer service, call center, or a related field (fresh graduates with strong communication skills are welcome).
- Fluent in English (both written and verbal); additional languages are a plus.
- Excellent listening, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment with minimal supervision.
- Strong computer literacy, including proficiency in CRM software and Microsoft Office.
- Reliable internet connection and a quiet, dedicated workspace for remote work.
- High school diploma or equivalent; college degree is a plus.
- Flexibility to work in shifts, including evenings, weekends, or holidays as required.