job description
Join Cognizant, a global leader in innovative solutions, as a Customer Service Representative (CSR) - Retail in beautiful Bali. This is your opportunity to be part of a dynamic team that delivers exceptional service to clients across diverse industries. Based in vibrant locations like Canggu, Ubud, or Denpasar, you'll enjoy a rewarding career in a tropical paradise while contributing to our mission of excellence.
As a CSR, you'll serve as the first point of contact for customers, providing support, resolving inquiries, and ensuring a seamless retail experience. Your role is pivotal in maintaining customer satisfaction and fostering long-term relationships. With Cognizant's cutting-edge tools and training, you'll thrive in a collaborative environment that values growth and innovation.
Why Bali? Work in a serene, inspiring setting with a perfect work-life balance. Whether you're in bustling Kuta or tranquil Ubud, you'll experience the best of both worldsâprofessional growth and island living.
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Provide accurate information about products, services, and promotions to enhance customer experience.
- Resolve complaints and issues efficiently, ensuring customer satisfaction and loyalty.
- Process orders, returns, and exchanges while maintaining detailed records in CRM systems.
- Collaborate with cross-functional teams to escalate complex issues and improve service delivery.
- Meet and exceed performance metrics, including response time, resolution rate, and customer feedback scores.
- Stay updated on retail trends, product knowledge, and company policies to deliver informed support.
- Contribute to a positive team culture by sharing best practices and supporting colleagues.
Qualifications
- High school diploma or equivalent; bachelor's degree in Business, Communications, or related field is a plus.
- Proven experience in customer service, retail, or call center environments (1+ years preferred).
- Excellent verbal and written communication skills in English; additional languages are advantageous.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
- Flexibility to work in shifts, including weekends and holidays, as required.
- Residency or legal work eligibility in Indonesia; familiarity with Bali's business landscape is a bonus.