job description
Join NTT DATA Payment Services as a Customer Care Assistant and become the voice of our brand in Bali! In this dynamic role, you will provide exceptional support to customers, ensuring their inquiries about terminal servicing are resolved promptly and professionally. Whether through email or phone, your ability to communicate clearly and empathetically will drive customer satisfaction and loyalty.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll work in a collaborative environment that values innovation and customer-centric solutions. This contract position offers a competitive salary, opportunities for growth, and the chance to make a real impact in the fintech industry.
If you’re passionate about delivering outstanding service and thrive in a fast-paced setting, we’d love to hear from you!
Responsibility
- Respond to customer inquiries via email and phone with professionalism and accuracy.
- Provide clear and concise information about terminal servicing and payment solutions.
- Document customer interactions and resolutions in the company’s CRM system.
- Escalate complex issues to the appropriate teams while ensuring timely follow-ups.
- Maintain a high level of product knowledge to assist customers effectively.
- Collaborate with internal teams to improve customer service processes.
- Adhere to company policies and service level agreements (SLAs).
- Contribute to a positive and supportive team environment.
Qualifications
- High school diploma or equivalent; additional qualifications in customer service are a plus.
- Proven experience in a customer service or call center role.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and Microsoft Office tools.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing priorities in a fast-paced environment.
- A customer-first mindset with a passion for delivering exceptional service.