job description
Join Optum as a Customer Service Supervisor in beautiful Bali, where you'll lead a dynamic team in delivering exceptional service to our global clients. This role is perfect for a motivated leader who thrives in a fast-paced environment and is passionate about driving team success.
As a supervisor, you will oversee daily operations, mentor team members, and ensure seamless customer interactions. With a focus on continuous improvement, you'll implement strategies to enhance efficiency and customer satisfaction. This is a fantastic opportunity to grow your career in a supportive, international work environment.
Optum offers competitive compensation, flexible work arrangements, and a collaborative culture. If you're ready to take the next step in your career while enjoying Bali's vibrant lifestyle, apply today!
Responsibility
- Lead and mentor a team of customer service representatives to achieve performance targets.
- Monitor and evaluate team performance, providing constructive feedback and coaching.
- Ensure adherence to company policies, procedures, and service standards.
- Resolve escalated customer issues with professionalism and efficiency.
- Develop and implement training programs to enhance team skills and productivity.
- Collaborate with cross-functional teams to improve processes and customer experience.
- Prepare and analyze performance reports to identify trends and areas for improvement.
- Foster a positive and inclusive team culture that promotes engagement and retention.
Qualifications
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 3 years of experience in a customer service leadership role.
- Proven ability to manage and motivate teams in a high-volume environment.
- Excellent communication, problem-solving, and decision-making skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Fluency in English; additional languages are a plus.
- Flexibility to work in shifts as needed.