job description
Join Good Driver Mutuality Sdn Bhd as an International Online Customer Service Representative and become part of a dynamic team that bridges global markets. This role offers a unique opportunity to collaborate with our teams in China and the US, providing you with an international platform to grow your career. Enjoy competitive compensation, including shift and night-shift allowances, while working in a supportive and multicultural environment.
Based in beautiful Bali, you'll provide exceptional customer service to clients worldwide, ensuring their needs are met with professionalism and efficiency. Whether you're assisting with inquiries, resolving issues, or coordinating with international teams, your role will be pivotal in maintaining our reputation for excellence.
If you're passionate about customer service, thrive in a fast-paced environment, and want to be part of a company that values your contributions, this is the perfect opportunity for you. Apply today and take the first step toward an exciting career with global impact!
Responsibility
- Provide exceptional online customer service to international clients via email, chat, and phone.
- Collaborate with global teams in China and the US to ensure seamless customer support.
- Handle customer inquiries, complaints, and feedback with professionalism and efficiency.
- Maintain accurate records of customer interactions and transactions.
- Resolve customer issues in a timely manner, escalating complex cases as needed.
- Stay updated on company products, services, and policies to provide accurate information.
- Work in shifts, including night shifts, to support customers across different time zones.
- Contribute to team meetings and training sessions to improve service quality.
Qualifications
- High school diploma or equivalent; additional qualifications in customer service are a plus.
- Excellent written and verbal communication skills in English.
- Previous experience in customer service, call centers, or related fields is preferred.
- Strong problem-solving skills and the ability to handle difficult situations with patience.
- Proficiency in using customer service software, CRM tools, and Microsoft Office.
- Ability to work flexible hours, including night shifts, as required.
- A positive attitude, strong work ethic, and a commitment to delivering outstanding service.
- Familiarity with international customer service standards is an advantage.