job description
Join Cognizant, a global leader in innovative solutions, as a Customer Service Representative (CSR) - Retail in beautiful Bali! We are seeking passionate professionals to deliver exceptional service to our diverse clientele. As a CSR, you will be the face of our brand, ensuring customer satisfaction and driving retail excellence. This role offers a dynamic work environment, competitive compensation, and the opportunity to grow within a multinational company.
Based in Bali, you'll enjoy a vibrant work culture while contributing to global projects. Cognizant empowers its employees with cutting-edge tools and continuous learning opportunities. If you thrive in customer-facing roles and want to be part of a team that values innovation and collaboration, this is the perfect opportunity for you!
Responsibility
- Provide outstanding customer service via phone, email, and chat for retail inquiries.
- Resolve customer complaints and issues efficiently while maintaining professionalism.
- Process orders, returns, and exchanges accurately in compliance with company policies.
- Collaborate with cross-functional teams to improve customer experience and operational efficiency.
- Maintain up-to-date knowledge of product offerings, promotions, and retail procedures.
- Document customer interactions and feedback for continuous improvement.
- Meet and exceed performance metrics, including response time and customer satisfaction scores.
- Assist in training new team members and sharing best practices.
Qualifications
- High school diploma or equivalent; bachelor’s degree is a plus.
- Proven experience in customer service, retail, or call center environments.
- Excellent communication skills in English (written and verbal).
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced, team-oriented environment.
- Flexibility to work in shifts, including weekends and holidays.
- Prior experience in the retail industry is highly desirable.