job description
Are you looking to kickstart your career in a dynamic and fast-paced environment? Nezda Technologies is hiring Customer Service Representatives (CSRs) in Cebu City! No prior experience is required—just a high school diploma and a passion for helping others. Enjoy paid training, competitive compensation, and opportunities for growth in a supportive team.
As a CSR, you'll be the first point of contact for customers, providing exceptional service and resolving inquiries with professionalism. This role is perfect for individuals who thrive in a collaborative setting and are eager to develop valuable communication and problem-solving skills.
Join us and take the first step toward a rewarding career in customer service!
Responsibility
- Handle inbound and outbound customer calls with professionalism and empathy.
- Provide accurate information and resolve customer inquiries efficiently.
- Document customer interactions and follow up as needed.
- Collaborate with team members to ensure seamless service delivery.
- Meet performance metrics, including call quality and resolution time.
- Participate in training sessions to enhance product knowledge and service skills.
- Escalate complex issues to supervisors when necessary.
- Maintain a positive attitude and adapt to changing customer needs.
Qualifications
- High school graduate or equivalent.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Basic computer literacy and familiarity with CRM tools (training provided).
- Willingness to work in shifting schedules, including weekends and holidays.
- Customer-focused mindset with a passion for service excellence.
- Ability to work well in a team and under minimal supervision.
- No prior experience required—full training provided!