job description
Join Cornerstone Global Partners as a Customer Service Executive in our dynamic E-Commerce Call Centre team, based in the vibrant heart of Bali. This renewable contract role offers a unique opportunity to deliver exceptional service to global customers while working in a fast-paced, supportive environment.
As a key player in our customer experience team, you will handle inquiries, resolve issues, and ensure seamless interactions for e-commerce shoppers. Your role will directly contribute to customer satisfaction, brand loyalty, and business growth. With competitive compensation, professional development opportunities, and the chance to work in one of the world’s most sought-after locations, this position is ideal for motivated individuals passionate about service excellence.
Whether you’re a seasoned professional or looking to start a rewarding career in customer service, this role provides the perfect platform to thrive in the booming e-commerce industry.
Responsibility
- Provide high-quality customer support via phone, email, and live chat for e-commerce inquiries.
- Resolve customer complaints and issues efficiently and professionally, ensuring a positive experience.
- Process orders, returns, and refunds while maintaining accuracy and compliance with company policies.
- Collaborate with cross-functional teams to improve service standards and streamline customer interactions.
- Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
- Stay updated on product knowledge, promotions, and policies to provide accurate information.
- Meet and exceed performance targets for response times, resolution rates, and customer satisfaction.
- Identify and escalate recurring issues to management for process improvements.
Qualifications
- Minimum 1-2 years of experience in customer service, preferably in an e-commerce or call centre environment.
- Excellent English communication skills (written and verbal) with a neutral accent.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software, Microsoft Office, and basic data entry tools.
- Ability to work flexible shifts, including weekends and public holidays.
- High attention to detail and ability to multitask in a fast-paced setting.
- A customer-first mindset with a passion for delivering exceptional service.
- Previous experience in retail, sales, or hospitality is a plus.