job description
Are you a seasoned financial professional with a passion for training and development? The HIRD is seeking a dynamic UK Financial Trainer to join our team in Bali. In this role, you will deliver high-impact training programs to UK-based financial collections and customer service teams, ensuring they are equipped with the skills and knowledge to excel in a fast-paced banking environment.
This is a unique opportunity to leverage your expertise in financial services and adult learning principles to drive performance and customer satisfaction. If you thrive in a collaborative, results-driven environment and are ready to make an immediate impact, we want to hear from you!
Why Join Us?
- Work in a vibrant, international setting in Bali.
- Competitive salary and benefits package.
- Opportunity to shape the future of financial customer service training.
- Collaborate with a talented, diverse team.
Responsibility
- Design and deliver engaging training programs for UK financial collections and customer service teams.
- Develop training materials, including presentations, manuals, and e-learning modules.
- Coach and mentor agents to improve their performance and customer interaction skills.
- Assess training needs and tailor programs to address skill gaps.
- Monitor and evaluate the effectiveness of training initiatives.
- Stay updated on UK financial regulations and industry best practices.
- Collaborate with stakeholders to align training programs with business objectives.
- Provide feedback and recommendations for continuous improvement.
Qualifications
- Bachelor's degree in Finance, Business, Education, or a related field.
- Proven experience in financial services, collections, or customer service.
- Previous experience in training, coaching, or adult education.
- Strong understanding of UK financial regulations and banking practices.
- Excellent communication, presentation, and interpersonal skills.
- Ability to create engaging and effective training materials.
- Proficiency in using training software and tools.
- Flexibility to adapt to changing business needs and priorities.