job description
Are you ready to kickstart a rewarding career in customer service with a leading industry player? Private Advertiser is excited to announce a massive hiring drive for dedicated and passionate Customer Service Representatives (CSRs) in Taguig City, Metro Manila! This is an unparalleled opportunity to join a dynamic team in a vibrant call center environment where your contributions are valued and your growth is nurtured.
At Private Advertiser, we believe in empowering our employees. We offer excellent career growth opportunities, allowing you to climb the ladder and achieve your professional aspirations. Enjoy the flexibility of our work arrangements, designed to support your work-life balance. Beyond that, we provide a competitive compensation package ranging from ₱18,500 to ₱27,000 per month, ensuring your hard work is generously rewarded.
As a CSR, you will be the frontline of our customer interaction, providing exceptional support, solving inquiries, and ensuring a positive experience for every customer. We are looking for individuals who are not just looking for a job, but a career where they can make a real impact and grow within a supportive and innovative company culture. If you're customer-focused, a great communicator, and thrive in a fast-paced setting, this is the perfect opportunity for you. Join us and become a part of a team that's committed to excellence and customer satisfaction!
Responsibility
- Professionally handle inbound and/or outbound customer inquiries, concerns, and requests via phone, email, or chat.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Resolve customer complaints and issues effectively and efficiently, escalating complex cases when necessary.
- Maintain comprehensive and accurate customer records, updating information as needed.
- Adhere strictly to company policies, procedures, and service level agreements (SLAs).
- Collaborate proactively with team members and other departments to ensure seamless customer service delivery.
- Continuously strive to meet and exceed individual and team performance targets, including quality metrics and resolution times.
- Educate customers on products, services, and promotions, enhancing their overall experience and satisfaction.
Qualifications
- High School Diploma or equivalent; a college degree is an advantage.
- Excellent verbal and written communication skills in English and Filipino.
- Strong interpersonal skills with a natural ability to empathize and build rapport with customers.
- Proficient in basic computer applications and navigating multiple systems simultaneously.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A customer-centric attitude with a passion for providing outstanding service.
- Willingness to work in shifting schedules, including weekends and holidays, as required by business operations.
- Prior experience in a call center or customer service role is a plus, but motivated fresh graduates are welcome to apply!