job description
Are you passionate about delivering exceptional customer service? STACKph is looking for a dedicated Customer Service Representative (CSR) to join our growing team in Bali! As a CSR, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally.
This is a fantastic opportunity to work in a dynamic, fast-paced environment where your communication skills and problem-solving abilities will shine. If you thrive in a customer-focused role and enjoy making a positive impact, we want to hear from you!
At STACKph, we value teamwork, professionalism, and a commitment to excellence. Join us and take the next step in your career in one of Bali’s most vibrant locations!
Responsibility
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate and timely information to resolve customer concerns.
- Maintain a high level of professionalism and empathy in all interactions.
- Document customer interactions and follow up as needed.
- Collaborate with internal teams to ensure customer satisfaction.
- Meet and exceed performance metrics, including response time and resolution rate.
- Stay updated on product knowledge and company policies.
- Escalate complex issues to the appropriate department when necessary.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Proficiency in using CRM software and Microsoft Office tools.
- Ability to work in a fast-paced environment with minimal supervision.
- Positive attitude and a customer-first mindset.
- Willingness to work in shifts, including weekends and holidays if required.