job description
Are you a customer-focused professional looking for an exciting opportunity in Bali’s vibrant hospitality and service industry? Smoothmoves, a dynamic and growing company, is seeking a Customer Service Representative (CSR) to join our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences, this role is perfect for you!
As a CSR at Smoothmoves, you’ll be the voice of our brand, ensuring every customer interaction is positive, professional, and memorable. We offer competitive pay (₱31,000/month), performance-based bonuses, and ample opportunities for career growth. Whether you're handling inquiries, resolving issues, or building long-term customer relationships, you’ll play a key role in our success.
Bali isn’t just a workplace—it’s a lifestyle. Enjoy a supportive team culture, ongoing training, and the chance to work in one of the world’s most beautiful destinations. If you’re ready to take your customer service career to the next level in paradise, apply now and start as soon as possible!
Smoothmoves is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibility
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer complaints and issues promptly, ensuring high satisfaction and retention.
- Maintain accurate records of customer interactions, transactions, and feedback in our CRM system.
- Collaborate with cross-functional teams to escalate and resolve complex customer concerns.
- Provide product and service information to customers, ensuring clarity and accuracy.
- Identify opportunities for upselling or cross-selling based on customer needs.
- Participate in ongoing training and development programs to enhance skills and knowledge.
- Adhere to company policies, procedures, and quality standards at all times.
Qualifications
- Minimum of 1 year of experience in customer service, call center, or a related field.
- Excellent communication skills in English (verbal and written); additional languages are a plus.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software, Microsoft Office, and other digital tools.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- High school diploma or equivalent; associate or bachelor’s degree is a plus.
- Experience in the hospitality, travel, or e-commerce industry is advantageous.
- Flexibility to work in shifts, including evenings, weekends, or holidays as needed.