job description
Join our dynamic team as a Customer Service Representative (CSR) and Administrative Support Specialist in the heart of Bali’s most vibrant locations. This role is perfect for detail-oriented professionals who thrive in fast-paced environments, ensuring seamless operations across customer service, sales, inventory, dispatch, collections, and administrative tasks.
As a key member of our team, you will serve as the first point of contact for clients, providing exceptional support while maintaining efficient back-office processes. Your organizational skills and customer-centric approach will directly contribute to the smooth functioning of our business, enhancing client satisfaction and operational efficiency.
Whether you’re resolving inquiries, processing orders, or managing documentation, your role will be pivotal in driving our commitment to excellence. Enjoy the unique opportunity to work in Bali’s most sought-after areas while building a rewarding career in customer service and administration.
Responsibility
- Provide exceptional customer service via phone, email, and chat, addressing inquiries, resolving complaints, and ensuring client satisfaction.
- Process sales orders, invoices, and payments accurately and efficiently while maintaining detailed records.
- Manage inventory tracking, including stock levels, order fulfillment, and coordination with suppliers or logistics teams.
- Assist with dispatch and delivery coordination, ensuring timely and accurate shipment of products or services.
- Handle collections and billing tasks, including follow-ups on overdue payments and reconciling accounts.
- Perform administrative duties, such as data entry, filing, report generation, and maintaining organized documentation.
- Collaborate with cross-functional teams to streamline operations and improve internal processes.
- Maintain a high level of professionalism and confidentiality in all customer and company interactions.
Qualifications
- Minimum of 1-2 years of experience in customer service, sales support, or administrative roles.
- Excellent written and verbal communication skills in English; additional languages are a plus.
- Proficient in Microsoft Office Suite (Excel, Word) and familiar with CRM or ERP systems.
- Strong organizational and time-management skills with the ability to multitask in a fast-paced environment.
- Detail-oriented with a problem-solving mindset and a proactive approach to tasks.
- Ability to work independently and collaboratively in a team setting.
- Prior experience in inventory management, dispatch, or collections is highly desirable.
- Willingness to work in Bali (Canggu, Ubud, Denpasar, or surrounding areas) with a stable internet connection for hybrid/remote tasks if applicable.