job description
Join Bake With Yen as a Customer Service Executive and play a pivotal role in bridging our operations between Malaysia and Singapore. This dynamic position is perfect for a detail-oriented professional who thrives in a fast-paced, international environment. You will be the go-to person for managing orders, resolving inquiries, and ensuring seamless coordination with our Singapore counterpart.
Based in the vibrant heart of Bali, you’ll enjoy a work-life balance while contributing to a growing brand known for its exceptional products and customer-centric approach. Your ability to communicate effectively, solve problems efficiently, and maintain strong relationships will be key to your success in this role.
If you’re passionate about delivering outstanding service and have a knack for multitasking in a cross-border setting, we’d love to hear from you!
Responsibility
- Manage and process customer orders accurately and efficiently, ensuring timely fulfillment and delivery.
- Serve as the primary point of contact for inquiries from Singapore-based clients, providing clear and professional responses.
- Coordinate with internal teams (logistics, production, and sales) to resolve order-related issues and ensure customer satisfaction.
- Monitor order statuses, track shipments, and proactively update customers on any delays or changes.
- Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
- Identify recurring customer concerns and propose solutions to improve service quality and operational efficiency.
- Assist in preparing reports on order volumes, customer feedback, and service performance metrics.
- Uphold company policies and standards while delivering a consistent, high-quality customer experience.
Qualifications
- Minimum 2 years of experience in customer service, order management, or administrative support, preferably in an international or cross-border context.
- Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
- Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines.
- Proficiency in Microsoft Office (Excel, Word) and familiarity with CRM or order management software.
- Problem-solving mindset with a customer-first approach and a willingness to go the extra mile.
- Ability to work independently and collaboratively in a remote or hybrid team setting.
- Diploma or Bachelor’s degree in Business Administration, Communications, or a related field is preferred.
- Experience in the F&B, retail, or e-commerce industry is highly advantageous.