job description
Join PERSOL, a leading global staffing and HR solutions provider, as a Customer Service Representative (Call Centre Agent) in beautiful Bali, Indonesia! This is an exceptional opportunity for individuals passionate about delivering outstanding customer experiences while enjoying a competitive salary package, paid training, and one of the highest shift allowances in the industry.
In this role, you will be the voice of our clients, assisting customers with inquiries, resolving issues, and ensuring their satisfaction. You’ll work in a dynamic, fast-paced environment where your communication skills and problem-solving abilities will shine. With a 5-day workweek (4 weekdays + 1 weekend), you’ll enjoy a balanced schedule while earning an attractive basic salary plus generous shift allowances.
PERSOL is committed to your success! We provide structured, paid training to equip you with the skills and knowledge needed to excel in this role. Whether you’re a seasoned call centre professional or new to the field, this is your chance to grow your career with a reputable company in one of the world’s most sought-after destinations—Bali!
If you thrive in a customer-focused environment, enjoy helping others, and want to work in a supportive team, we’d love to hear from you. Apply now and take the first step toward a rewarding career with PERSOL!
Responsibility
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer inquiries, provide information, and resolve issues in a timely manner.
- Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
- Follow scripts and guidelines to ensure consistent service delivery while adapting to unique customer needs.
- Identify opportunities to upsell or cross-sell products/services where applicable.
- Collaborate with team members and supervisors to improve processes and customer satisfaction.
- Meet and exceed performance targets, including call handling time, resolution rate, and customer feedback scores.
- Stay updated on product/service knowledge and company policies to provide accurate information.
Qualifications
- Minimum high school diploma or equivalent; additional certifications in customer service are a plus.
- Prior experience in a call centre or customer service role is advantageous but not required.
- Excellent verbal and written communication skills in English; proficiency in additional languages is a bonus.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Comfortable using computers, CRM software, and call centre tools.
- Flexibility to work shifts, including weekends, as required.
- Positive attitude, team player mentality, and a willingness to learn and grow.