job description
Are you a fresh graduate looking to kickstart your career in customer service? STACKph is offering an exciting Entry-Level Customer Service Representative (CSR) position with a fully virtual hiring process and remote work opportunities in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung)!
This role is perfect for individuals who are passionate about helping others, possess strong communication skills, and thrive in a dynamic environment. As a CSR at STACKph, you’ll receive comprehensive training, mentorship, and growth opportunities to develop your skills and advance your career in customer service or beyond.
We offer a competitive salary package (IDR 3,000,000 – IDR 4,500,000 per month), flexible work arrangements, and a supportive team culture. Whether you're based in Bali or looking to relocate, this is your chance to join a forward-thinking company and build a rewarding career in customer service.
Apply now and take the first step toward a successful career with STACKph!
Responsibility
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues efficiently while maintaining a positive and solution-oriented approach.
- Document customer interactions, feedback, and resolutions in the company’s CRM system.
- Collaborate with team members to improve customer satisfaction and service quality.
- Escalate complex issues to senior team members or supervisors when necessary.
- Participate in training sessions and team meetings to enhance skills and knowledge.
- Adhere to company guidelines, performance metrics, and service-level agreements (SLAs).
Qualifications
- Fresh graduate or entry-level professional with a degree in any field (preferably in Business, Communications, or related disciplines).
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving abilities and a customer-centric mindset.
- Basic computer skills and familiarity with Microsoft Office or Google Workspace.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Self-motivated, adaptable, and eager to learn and grow professionally.
- Prior customer service experience (internships or part-time roles) is an advantage but not required.
- Reliable internet connection and a quiet workspace for remote work.