job description
Join Ideals Recruitment as a Customer Service Officer (Outbound) in the vibrant leisure industry! This is your opportunity to work with a listed MNC and be part of a dynamic team dedicated to delivering exceptional customer experiences. Based in the beautiful regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this role offers a competitive salary package of up to $3,500 per month plus allowances.
As an Outbound Customer Service Officer, you will play a pivotal role in engaging with customers, addressing their needs, and ensuring their satisfaction. Your proactive approach and excellent communication skills will help build lasting relationships and enhance the company's reputation in the leisure sector.
If you are passionate about customer service, thrive in a fast-paced environment, and are looking for a rewarding career in Bali, we want to hear from you!
Responsibility
- Initiate outbound calls to customers to provide information, resolve inquiries, and offer assistance.
- Build and maintain strong customer relationships through effective communication and follow-up.
- Address customer concerns and complaints promptly and professionally, ensuring high satisfaction levels.
- Collaborate with internal teams to ensure seamless service delivery and customer support.
- Maintain accurate records of customer interactions and transactions in the company's database.
- Stay updated on company products, services, and promotions to provide accurate information to customers.
- Achieve and exceed performance targets related to call volume, customer satisfaction, and resolution rates.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications
- Minimum of 1 year of experience in customer service, preferably in an outbound call center environment.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a customer-centric approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficient in using customer service software and CRM tools.
- Problem-solving skills with a focus on delivering effective solutions.
- Flexibility to work in shifts, including weekends and public holidays, as required.
- Prior experience in the leisure or hospitality industry is a plus.