job description
Join a leading Japan-based multinational corporation (MNC) in the automation sector as an Entry-Level B2B Call Center Representative in the vibrant tech hub of Canggu, Bali! This is an exceptional opportunity for driven individuals to kickstart their career in a dynamic, fast-paced environment while working with cutting-edge automation technologies and global clients.
As a key member of our client-facing team, you will play a pivotal role in business-to-business (B2B) customer engagement, providing top-tier support, resolving inquiries, and fostering long-term relationships with high-value clients. This role offers a competitive salary package, including performance-based incentives, allowances, and annual wage supplements (AWS), ensuring your hard work is rewarded.
Ideal for fresh graduates, career changers, or professionals seeking a stable and rewarding role, this position provides comprehensive training, career growth opportunities, and exposure to international business operations. If you are a proactive communicator, detail-oriented, and passionate about delivering exceptional customer experiences, we want to hear from you!
Enjoy the work-life balance of living in Baliâs most sought-after locationsâCanggu, Ubud, or Denpasarâwhile advancing your career with a globally recognized MNC. Apply now and take the first step toward a fulfilling career in the automation industry!
Responsibility
- Handle inbound and outbound B2B calls, providing professional and timely responses to client inquiries regarding automation products and services.
- Build and maintain strong relationships with business clients, ensuring high levels of satisfaction and retention.
- Collaborate with sales and technical teams to resolve complex client issues and escalate concerns as needed.
- Accurately document client interactions, feedback, and resolutions in the companyâs CRM system.
- Meet and exceed monthly performance targets, including call volume, resolution rates, and customer satisfaction scores.
- Stay updated on product knowledge, industry trends, and company policies to provide accurate and relevant information to clients.
- Assist in onboarding new clients, guiding them through product features, pricing, and implementation processes.
- Participate in team meetings, training sessions, and continuous improvement initiatives to enhance service quality.
Qualifications
- Minimum high school diploma or equivalent; a bachelorâs degree in Business, Communications, or a related field is a plus.
- Fluency in English (written and verbal) is mandatory; proficiency in Japanese or Indonesian is an advantage.
- Prior experience in customer service, call centers, or B2B sales is preferred but not requiredâtraining will be provided.
- Strong communication skills, with the ability to articulate ideas clearly and professionally.
- High level of attention to detail and ability to multitask in a fast-paced environment.
- Basic understanding of CRM software (e.g., Salesforce, HubSpot) or willingness to learn.
- Self-motivated, results-driven, and able to work independently as well as part of a team.
- Willingness to work in a shift-based role (if applicable) and adapt to flexible schedules.