job description
Are you a customer-focused professional with a passion for delivering exceptional service? Crystal Image Paper Marketing Corporation is seeking a dedicated Customer Service Representative to join our dynamic team in Bali, Indonesia (remote work available in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung).
In this role, you will be the voice of our company, ensuring every customer interaction is positive, professional, and solution-driven. Whether you're resolving inquiries, processing orders, or providing product information, your ability to communicate clearly and empathetically will make a real difference in our customers' experience. This is a fantastic opportunity to grow your career in customer service while enjoying the flexibility of remote work in one of the world's most beautiful destinations.
At Crystal Image Paper Marketing Corporation, we value teamwork, innovation, and a commitment to excellence. If you thrive in a fast-paced environment and take pride in going above and beyond for customers, we'd love to hear from you!
Responsibility
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer complaints and issues by identifying root causes and providing timely solutions.
- Process orders, returns, and exchanges accurately while maintaining detailed records.
- Provide product information, pricing, and promotional details to customers and prospects.
- Collaborate with internal teams (e.g., sales, logistics) to ensure seamless customer experiences.
- Monitor customer feedback and escalate recurring issues to management for process improvements.
- Maintain up-to-date knowledge of company policies, products, and services.
- Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
Qualifications
- Minimum of 1 year of experience in customer service, call center, or related roles.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM systems, helpdesk software, and Microsoft Office/Google Workspace.
- Ability to multitask, prioritize, and work efficiently in a remote environment.
- High school diploma or equivalent; associate or bachelor's degree is a plus.
- Stable internet connection and a quiet workspace for remote work.
- Familiarity with the Indonesian market and culture is advantageous.