job description
Join Golden Dragon Motor Sales Corp as a Customer Support Representative (Non-Voice Account) and become part of a dynamic team dedicated to delivering exceptional customer service. In this role, you will handle customer inquiries via email, chat, and other non-voice channels, ensuring timely and accurate responses to enhance customer satisfaction. This is a fantastic opportunity for individuals who thrive in a fast-paced environment and are passionate about providing top-notch support.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will enjoy a collaborative work culture and opportunities for professional growth. If you have excellent written communication skills and a customer-centric mindset, we would love to hear from you!
Responsibility
- Respond to customer inquiries via email, chat, and other non-voice channels in a timely and professional manner.
- Provide accurate information about products, services, and company policies to customers.
- Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
- Maintain detailed records of customer interactions and transactions in the company's database.
- Collaborate with other departments to address customer concerns and improve overall service quality.
- Follow up with customers to ensure their issues have been resolved and they are satisfied with the service provided.
- Stay updated on product knowledge and company procedures to provide accurate and helpful information.
- Adhere to company guidelines and policies while handling customer interactions.
Qualifications
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Excellent written communication skills in English.
- Previous experience in a customer service role, preferably in a non-voice environment.
- Strong problem-solving skills and the ability to handle customer complaints effectively.
- Proficiency in using customer service software, tools, and applications.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong attention to detail and the ability to multitask efficiently.
- Positive attitude and a customer-centric approach to work.