job description
Join Foundever as a Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional customer experiences. This is an urgent hiring opportunity for individuals who are passionate about helping others and thrive in a fast-paced environment. With a competitive basic pay of ₱22,000 – ₱26,000 per month, this role offers stability, growth, and the chance to work with a global leader in customer service solutions.
As a Call Center Agent, you will handle inbound and outbound customer interactions, providing support, resolving inquiries, and ensuring customer satisfaction. Whether you're a high school graduate, K-12 completer, or college student, we welcome applicants with strong communication skills and a customer-first mindset. Enjoy a supportive work environment, comprehensive training, and opportunities for career advancement.
If you're ready to kickstart your career in customer service, apply now and take the first step toward a rewarding professional journey with Foundever!
Responsibility
- Handle inbound and outbound customer calls with professionalism and empathy.
- Provide accurate information and resolve customer inquiries efficiently.
- Document customer interactions and updates in the system.
- Meet or exceed performance metrics, including call quality and resolution time.
- Collaborate with team members to improve customer service processes.
- Escalate complex issues to supervisors when necessary.
- Maintain a positive and helpful attitude in all customer interactions.
- Adhere to company policies and procedures while delivering service.
Qualifications
- High school diploma, K-12 completion, or college-level education.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Basic computer literacy and familiarity with CRM systems.
- Willingness to work in shifting schedules, including nights and weekends.
- Customer-focused mindset with a passion for service excellence.
- Ability to work under pressure and meet performance targets.
- Previous call center experience is a plus but not required.