job description
Join Golden Dragon Motor Sales Corp as a Customer Service Representative / Call Center Agent in the vibrant heart of Bali, Indonesia! We are seeking passionate and customer-focused professionals to deliver exceptional service to our valued clients. In this role, you will be the voice of our company, handling inquiries, resolving issues, and ensuring a seamless experience for every customer.
This is a fantastic opportunity to grow your career in a dynamic, international environment while enjoying the unique work-life balance that Bali offers. Whether you're assisting with product information, processing orders, or addressing concerns, your dedication to service excellence will drive customer satisfaction and business success.
If you thrive in a fast-paced setting, have a knack for problem-solving, and enjoy building meaningful connections, we’d love to hear from you. Apply today and become part of a team that values professionalism, collaboration, and customer-centric solutions.
Responsibility
- Handle inbound and outbound calls, emails, and live chats with professionalism and empathy.
- Provide accurate and timely information about products, services, and promotions to customers.
- Resolve customer complaints and escalate issues to the appropriate department when necessary.
- Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
- Meet and exceed performance metrics, including call volume, resolution time, and customer satisfaction scores.
- Collaborate with cross-functional teams to improve service quality and customer experience.
- Stay updated on company policies, product knowledge, and industry trends to deliver informed support.
- Uphold company values and service standards in every customer interaction.
Qualifications
- Minimum of 1-2 years of experience in a call center, customer service, or related role.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software, call center platforms, and Microsoft Office tools.
- Ability to work flexible shifts, including weekends and holidays, as required.
- High school diploma or equivalent; a bachelor’s degree in a related field is advantageous.
- Demonstrated ability to handle high-pressure situations with patience and professionalism.
- Team player with a positive attitude and a commitment to continuous improvement.