job description
Join Foundever as a Customer Service Representative in beautiful Bali! We’re hiring passionate professionals to deliver exceptional service to our global clients. Enjoy a competitive base salary of IDR 15M–22M/month, plus performance-based commissions of up to IDR 12M for top performers.
Work in a dynamic, multicultural environment with flexible schedules and opportunities for career growth. Whether you're in Canggu, Ubud, or Denpasar, this role offers stability, training, and the chance to thrive in the customer service industry.
If you’re a problem-solver with excellent communication skills and a customer-first mindset, apply now and start your journey with a leading global employer!
Responsibility
- Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy.
- Resolve customer inquiries, complaints, and requests efficiently while maintaining high satisfaction levels.
- Meet and exceed performance targets, including call volume, resolution time, and quality metrics.
- Accurately document customer interactions and updates in CRM systems.
- Collaborate with team members and supervisors to improve service standards and processes.
- Upsell or cross-sell products/services where applicable, contributing to revenue growth.
- Stay updated on company policies, products, and promotions to provide accurate information.
- Adhere to compliance and data protection guidelines in all customer interactions.
Qualifications
- Minimum 1 year of experience in customer service, call centers, or related roles (fresh graduates with strong communication skills are encouraged to apply).
- Fluent in English (written and verbal) with clear and professional communication.
- Strong problem-solving and conflict-resolution skills.
- Ability to work in shifting schedules, including weekends and holidays (if required).
- Tech-savvy with basic computer skills (CRM software, Microsoft Office, etc.).
- High school diploma or equivalent; bachelor’s degree is a plus.
- Customer-focused mindset with a positive and resilient attitude.
- Prior experience in sales or commission-based roles is an advantage.