job description
Join Golden Dragon Motor Sales Corp as a Customer Service Representative in the vibrant heart of Bali! We are seeking passionate and customer-focused professionals to deliver exceptional service to our valued clients. In this role, you will be the voice of our company, handling inquiries, resolving issues, and ensuring a seamless experience for every customer.
Based in Canggu, Bali, this position offers a dynamic work environment with opportunities for growth and development. Whether you're assisting with product information, processing orders, or addressing concerns, your dedication to service excellence will drive customer satisfaction and loyalty.
If you thrive in a fast-paced setting, enjoy problem-solving, and have a knack for communication, we’d love to hear from you. Apply today and become part of a team that values professionalism, teamwork, and customer-centric solutions.
Responsibility
- Handle inbound and outbound calls, emails, and live chats with professionalism and efficiency.
- Provide accurate and timely information about products, services, and promotions to customers.
- Resolve customer complaints and escalate issues to the appropriate department when necessary.
- Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
- Meet and exceed performance targets, including call volume, resolution time, and customer satisfaction scores.
- Collaborate with team members to share best practices and improve service quality.
- Stay updated on company policies, product knowledge, and industry trends to provide informed support.
- Uphold a positive and empathetic attitude to ensure a pleasant customer experience.
Qualifications
- Minimum of 1-2 years of experience in a call center, customer service, or related role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software, Microsoft Office, and other relevant tools.
- Ability to work in shifts, including weekends and holidays, as required.
- High school diploma or equivalent; a bachelor’s degree is a plus.
- Demonstrated ability to work under pressure and manage multiple tasks efficiently.
- A customer-first mindset with a passion for delivering outstanding service.